Customer Service Representative - State Farm Agent Team Member
Full Time • New Philadelphia, OH
Responsive recruiter
Benefits:
- Simple IRA
- Bonus based on performance
- Competitive salary
- Flexible schedule
- Opportunity for advancement
- Paid time off
- Training & development
ABOUT OUR AGENCY:
I’ve been an agent for 9 years and lead a small, focused team made up of two sales professionals, one service specialist, and an office manager. I'm looking to grow our sales team with motivated individuals who are ready to make a difference. As a mom of two daughters, I deeply value work-life balance and offer flexibility for family needs—because life happens. Our team enjoys 401(k) matching, paid vacations, fun team outings, and access to professional coaching. If you're looking for a supportive environment with real opportunities for advancement in the insurance industry, we’d love to meet you.
ROLE DESCRIPTION:
I’ve been an agent for 9 years and lead a small, focused team made up of two sales professionals, one service specialist, and an office manager. I'm looking to grow our sales team with motivated individuals who are ready to make a difference. As a mom of two daughters, I deeply value work-life balance and offer flexibility for family needs—because life happens. Our team enjoys 401(k) matching, paid vacations, fun team outings, and access to professional coaching. If you're looking for a supportive environment with real opportunities for advancement in the insurance industry, we’d love to meet you.
ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Lindsay Adam - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support.
We look forward to connecting with you if you are the ideal customer-focused and empathetic team member we are searching for. We anticipate internal growth opportunities for especially driven and sales-minded candidates.
RESPONSIBILITIES:
RESPONSIBILITIES:
- Answer customer inquiries and provide policy information.
- Assist clients with policy changes and updates.
- Process insurance claims and follow up with clients.
- Maintain accurate records of customer interactions.
QUALIFICATIONS:
- Strong communication and interpersonal skills.
- Detail-oriented and able to multitask.
- Previous customer service experience preferred.
Compensation: $35,000.00 - $50,000.00 per year
We're Hiring!
We are a very busy office and are looking for our next great team member. This busy insurance and financial services office has a passion to make a difference in the lives of others and better the community. We are an established, growth-oriented agency with a team of highly motivated individuals. We attribute our success to having a fun, energetic environment that is an enjoyable place to work. Our team works hard to reach our goals together as a team and have fun while we are doing it! Our team is comprised of results-oriented individuals that are serious about their development. If you're willing to work hard and you expect to get results from yourself and those around you, we want to meet you and talk about the opportunity we have for you.
About Our Agency
- Our mission is to help people manage the risks of everyday life, recover from the unexpected and realize their dreams.
- We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Retirement Planning, Business Insurance, College Planning, Health Insurance, and Renters Insurance.
- Our office is located in New Philadelphia, Ohio.
- Our office is open Monday - Friday 9 to 5.
- I have been a State Farm agent since 2008.
- I am a second generation State Farm agent.
- I am a proud graduate of Kent State University .
- We currently have 4 team members at our agency.
- We have 20 years of combined insurance experience in our office.
- Our agency has received awards including: Ambassador Travel and New Agent Program Qualifier
We look forward to speaking with you!
State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.
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